Shipping & Refund

Shipping & Delivery

Shipping fees are displayed at checkout before you confirm your order. Please make sure your delivery address and phone number are correct so the courier can reach you.

Inspect Your Order on Delivery

You may open and inspect your order while the courier is present. Please check your items carefully and let us know if you notice any defects.

Exchanges & Returns

If an item arrives with a defect, you can request an exchange or return. Please contact our customer support team with your order number and clear photos of the defect so we can assist you.

Please keep the item in its original condition, with its tags and packaging, and do not wear or wash it before your request has been reviewed.

Refunds

Once your return has been received and inspected, we will contact you to confirm the outcome and arrange the refund if approved. The refund method and estimated processing time will be shared with you by our customer support team.

This policy does not affect your rights under applicable consumer protection laws.